Job Vacancy: Internal Sales/Support (Bury St Edmunds)

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Job Title:  Internal Sales/Support (Bury St Edmunds)

Location:  Unit 2, Greyfriars Road, Moreton Hall, Bury St Edmunds, IP32 7DX

Full Time Working Hours:  40 hours Monday to Friday plus Saturday mornings by rota.  Additional working hours may be required during busy periods


Projecting a professional company image through phone interaction, by undertaking a multi-tasking role encompassing customer communications, promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, and associated administration and support tasks. 

Main duties & responsibilities: 

- The efficient response to incoming phone enquiries and orders

- Achieve profitable sale of goods across the product range, up-selling as appropriate

- Build rapport with customers, establishing credibility when providing product and service information

- Serve trade counter sales (suppliers and customers) in a professional manner

- Prompt follow-up on customer enquiries not immediately resolved

- To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation.

- Undertake ad hoc purchasing tasks, including placing orders with suppliers

- Work with management/colleagues to identify improvements to services and products

- Research and source solutions using internet and Hayley bespoke IT package

- Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate

- Sales & purchasing admin support including accurate filing and retrieval of documentation

- To undertake other similar or associated duties as may be assigned to you

Knowledge & Skills requirements:

- Product knowledge of engineering product (advantageous, but not essential)

- Willing and able to learn about and support new products

- Proficient in basic computer applications

- Professional level verbal and written communication skills, numerate- Customer focused, driven to provide consistent high level of service

- Takes personal responsibility for timely and accurate fulfillment of customer requirements

- Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required