Internal Sales / Technical Internal Sales

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Job title: Internal Sales / Technical Internal Sales

Location: Fluid Power Division, Manchester

Working hours: Monday to Friday plus Saturday morning on a rota. Additional working hours may be required during busy periods

Purpose: Projecting a professional company image through phone interaction, by undertaking a multi-tasking role encompassing customer communications (inbound and outbound), promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, across the sales cycle, face to face interaction with the customer on Trade Counter. 

Over-riding objectives: customer satisfaction /profitable sales

Main duties & responsibilities:

  • §  The efficient response to incoming phone enquiries and orders

    §  Prospect and pursue new business opportunities, using outbound sales techniques

    §  Achieve profitable sale of goods across the product range, up-selling/cross-selling as appropriate

    §  Build rapport with customers, establishing credibility when providing product and service information

    §  Prompt follow-up on customer enquiries not immediately resolved

    §  Prepare quotes, bids and tenders in response to customer requirements

    §  Maximising margin management opportunities

    §  To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders

    §  Undertake ad hoc purchasing tasks, and liaising with Group Purchasing/Branch Support

    §  Work with management/colleagues to identify improvements to services and products

    §  Research and source solutions using internet and Hayley bespoke IT package

    §  Resolve customer invoice queries, liaising with Hayley HQ Accounts team as appropriate

    §  Sales & purchasing admin support as required

    §  To undertake other similar or associated duties as may be assigned to you

    §  Help to compile and manage preferred supplier directory. 

Health & Safety responsibilities:

  • §  Take care of own safety and that of others.

    §  Comply with health and safety procedures and instructions. 

    §  Not to neglect, misuse, damage anything provided in the interest of health and safety.

    §  Assist by reporting to Line Manager any hazard, accident, damage or defect in order that remedial action may be undertaken.

  • §  Observe Total Quality Management System guidelines

    §  Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

    §  Adhere to all company policies and procedures

Knowledge & skills requirements:
  • §  Desire to succeed in sales environment/track record of achievement in similar role

    §  Product knowledge of relevant engineering consumables (specialising as appropriate)

    §  Willing and able to learn about and support new products

    §  Proficient in basic computer applications

    §  Professional level verbal and written communication skills, numerate

    §  Customer focused, driven to provide consistent high level of service

    §  Margin-aware

    §  Takes personal responsibility for timely and accurate fulfillment of customer requirements

    §  Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required

    §  Strong team player