Internal Sales/Support (Carlisle Branch)


Job Title:    Internal Sales/Support (Carlisle Branch)

Location:  74 Kingstown Broadway, Kingstown Ind Estate, Carlisle, CA3 0HA

Full Time Working Hours:  40 hours Monday to Friday plus Saturday mornings by rota.  Additional working hours may be required during busy periods

Purpose:  Projecting a professional company image through phone interaction, by undertaking a multi-tasking role encompassing customer communications, promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, and associated administration and support tasks. 

Main duties & responsibilities: 

The efficient response to incoming phone enquiries and orders

Achieve profitable sale of goods across the product range, up-selling as appropriate

Build rapport with customers, establishing credibility when providing product and service information

Serve trade counter sales (suppliers and customers) in a professional manner

Prompt follow-up on customer enquiries not immediately resolved

To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation.

Undertake ad hoc purchasing tasks, including placing orders with suppliers

Work with management/colleagues to identify improvements to services and products

Research and source solutions using internet and Hayley bespoke IT package

Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate

Sales & purchasing admin support including accurate filing and retrieval of documentation

To undertake other similar or associated duties as may be assigned to you

Knowledge & Skills requirements:

Product knowledge of engineering product (advantageous, but not essential)

Willing and able to learn about and support new products

Proficient in basic computer applications

Professional level verbal and written communication skills, numerate

Customer focused, driven to provide consistent high level of service

Takes personal responsibility for timely and accurate fulfillment of customer requirements

Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required

To apply for the vacancy, please email your CV to [email protected]